Shipping policy

Last updated: October 6, 2026

Stirlingeco ships electric scooters, e-bikes and accessories to addresses across the United Kingdom. Here is everything you need to know about how and when your order arrives.

1. Shipping Cost

2. Where We Ship

We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not ship to PO boxes or BFPO addresses, as scooters and e-bikes need to be delivered by courier and signed for.

3. Processing and Delivery Times

Stage	Time
Order processing (handling)	1–2 business days
Delivery (transit)	3–5 business days
Total estimated time	4–7 business days

Business days are Monday to Friday, excluding UK bank holidays. Orders placed after 2 pm or at weekends begin processing the next business day. Deliveries to the Scottish Highlands and Islands, the Isle of Wight, the Isles of Scilly and Northern Ireland may take 1–3 additional business days, still at no extra cost.

4. Order Tracking

As soon as your order is dispatched, we email you a tracking number and link so you can follow it to your door. If you have not received tracking within 3 business days of ordering, email contact@stirlingeco.shop.

5. Receiving Your Delivery

Scooters and e-bikes arrive in large, heavy boxes and usually need a signature. Please check the box for visible damage before signing; if it is damaged, note this with the courier or take photos.

Most e-bikes arrive 85–95% assembled and only need the handlebar, pedals and front wheel fitted. Please fully charge the battery before your first ride.

6. Lithium-Ion Batteries

Because our products contain lithium-ion batteries, they are shipped by road with carriers approved for battery transport. This is why we do not offer same-day or international shipping.

7. Lost or Damaged Parcels

If your parcel is marked delivered but has not arrived, or arrives damaged, contact contact@stirlingeco.shop within 7 days of the delivery date. We will open a claim with the carrier and send a replacement or full refund.

8. Incorrect Address

Please check your delivery address at checkout. If you notice a mistake, email us as soon as possible — we can update it free of charge before the order is dispatched.